CORVAI Care · Technical Care
Technical support after your purchase
For technical questions, warranty, and repairs, you can contact CORVAI. We will review your inquiry and inform you about the possibilities, applicable conditions, and availability of parts. Maintenance is discussed based on the device and available service.
What CORVAI Care includes
After-sales support
Technical support
Do you have a technical question after your purchase regarding the installation, connections, or operation of your device? We will work with you to determine what is needed.
For warranty, technical issues, repairs, and parts, please contact our technical team: technical@corvai.be.
Warranty and repairs
When a technical problem occurs, we first assess the situation together with you. If necessary, we will request additional information, photos, or a video to correctly assess the problem.
When a repair is necessary, we will guide you through the further process. Warranty conditions and the warranty period may vary per device and are therefore always stated with the relevant product and in the applicable terms and conditions of sale.
Parts and maintenance
CORVAI ensures, where available, access to suitable parts for the devices in the range.
We will clearly inform you about the possibilities, the expected approach, and any costs before work outside of the warranty is performed.
Temporary replacement device
A temporary loaner device when a repair requires more time
When a repair under warranty requires more time, CORVAI can provide a temporary replacement device to recognized CORVAI Partners and professional partners.
This occurs after technical assessment, according to availability, and according to the applicable conditions.
The replacement device is a temporary loaner. It remains the property of CORVAI and must be returned complete and undamaged afterward.
Personal follow-up
Not an anonymous system, but a personal point of contact
At CORVAI, you do not end up in an anonymous system. We follow up on every request personally and keep you informed of the next steps as clearly as possible.
Service form
Request service
This form is intended for technical questions, warranty, repairs, and parts, both before and after your purchase.
After receipt, we will contact you to further assess the request. If necessary, we will request additional information.
Your request will be sent to our technical team: technical@corvai.be